Return Policy

At Easy Paws Grooming, we are a small business and every order is carefully prepared and shipped. Because of this, we do not offer returns or exchanges for reasons such as change of mind, incorrect selection, or personal preference.

Eligibility for Returns

Returns or replacements are only accepted if the item arrives damaged, defective, or broken.

To be eligible:

  • You must contact us within 48 hours of delivery
  • The item must be unused and in its original packaging
  • Proof of purchase is required
  • Clear photo or video evidence of the damage or defect must be provided

Non-Returnable Items

We do not accept returns for:

  • Change of mind
  • Incorrect item selection
  • Clearance or final sale items

Damaged or Defective Items

If your item arrives damaged or broken, please contact us at [Support Email Address] with:

  • Your order number
  • A brief description of the issue
    Photo or video evidence of the damage

Once reviewed and approved, we will offer either:

  • A replacement, or
  • A refund, at our discretion

Refunds

  • Approved refunds are processed within 7–10 business days
  • Refunds are issued to the original payment method
  • Processing times may vary depending on your bank or card provider

Shipping Costs

  • We cover shipping costs only for items confirmed as damaged or defective
  • Shipping fees are non-refundable